Technical Support Analyst
CSGColombia ⢠Brazil
Posted May 15, 2026
Full Time
About the Company
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSGâs technologies and people have helped some of the worldâs most recognizable brands solve their toughest business challenges and evolve to meet the demands of todayâs digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.
Job Description
CSG is seeking a Technical Support Analyst to provide level 2 technical support for CSG products, resolving technical issues and error conditions reported by customers and internal stakeholders. The role involves monitoring and triaging incident and service request queues, analyzing application behavior, and collaborating with Level 3/L4 teams on complex issues.
Requirements
- 2 years of experience in technical/application support, software, or telecommunications operations
- Basic knowledge of Unix/Linux and shell commands
- Basic experience with SQL and relational databases
- Strong analytical and problem-solving skills
- Effective written and verbal communication skills in English
- Ability to work well in a team-oriented, global support environment
Benefits
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off