Technical Support Analyst II
CSGBengaluru, Karnataka, India • India
Posted May 8, 2026
Full Time
About the Company
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.
Job Description
We are looking for a Technical Support Analyst II to provide level 2 and operational support to customers, users, and stakeholders by resolving technical issues and error messages encountered in a live production environment. The candidate will perform operational tasks on CSG products, support business verification testing, and maintain a high level of customer satisfaction.
Requirements
- Basic knowledge and experience with one or more CSG products (particularly Singleview) are preferred.
- 5+ years of previous application support or development experience.
- A degree or diploma in Information Technology, Computer Science, or Engineering.
- ITIL certification is an advantage.
Benefits
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off