Technical Support Analyst I
CSGIndia
Posted May 19, 2026
Full Time
About the Company
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.
Job Description
Provides Level 2 Support to customers, resolving technical issues and providing feedback. Maintains high customer satisfaction through professionalism and timely response. Analyzes and debugs CSG product applications.
Requirements
- 2-4 years of work experience in software industry and application support experience
- Degree or Diploma in Information Technology; Computer Science, Engineering
- Good knowledge of Telecommunication environment and customer services procedures
- Subject matter expert in an area of operation support, billing system, provisioning, and other technical areas
Benefits
- Comprehensive health insurance
- Life insurance
- Retirement savings plan
- Paid time off
- Accommodation assistance for people with disabilities