Technical Support Analyst II
CSGBengaluru, Karnataka, India
Posted March 31, 2026
Full Time
About the Company
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.
Job Description
We are looking for a Technical Support Analyst II who will provide Level 2 Support to customers, resolve technical issues/error messages, and maintain a high level of customer satisfaction. The ideal candidate should have a bachelor's degree in computer science, computer information systems, or a related discipline, and 3+ years of working experience in the Telecom domain BSS/OSS Domain.
Requirements
- A bachelor’s degree in computer science, Computer Information Systems or a related discipline.
- 3+ years of working experience, preferably in Telecom domain BSS/OSS Domain.
- Knowledge of Telecom billing solutions, rating and charging systems, configurations.
- Good hands-on experience in CSG Billing Product “Single view/Encompass” billing system in Billing, Rating, Billing & Rating Issues, Rejection handling, configuration.
- End to End knowledge on Single View Billing product.
- Knowledge of Single View backend data model (table level knowledge).
- Able to analyze and fix production issues in Single view environment.
- Unix skills, Create & modify shell scripts, Basic system administration, monitor performance using standard utilities.
- Experience in at least one scripting language, such as Shell/PowerShell/Python/Perl.
- Experience in SQL/PL-SQL/Oracle database.
- Good communications skills – both verbal and written. Able to communicate and influence at all levels effectively.
- Ensures compliance with SLAs and OLAs.
- ITIL knowledge on INC/SR, Problem, Change and Helix/BMC/Service Now or any other ticketing system.
Benefits
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off