Technical Support Analyst II
CSGIndia
Posted March 2, 2026
Full Time
About the Company
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.
Job Description
We are looking for a Technical Support Analyst who will provide Level 2 Support to customers, resolving technical issues in a live production environment. The ideal candidate will have a bachelor's degree in computer science or a related field and 3-5 years of work experience in software industry and application support.
Requirements
- A bachelor’s degree in computer science, Computer Information Systems or a related discipline.
- 3-5 years of work experience in software industry and application support experience.
- Sound knowledge on Billing and Rating.
- Good knowledge of Telecommunication environment and customer services procedures.
- Experience working with CSG products (Encompass(Singleview)/CSG Activation(IAT-Interactivate)) and having good knowledge.
- Technical Requirements for Encompass(Singleview)/CSG Activation(IAT-Interactivate), Oracle databases & PL/SQL, Linux, Shell, Perl, Python, SOAP, REST, Tuxedo, XML