Part-Time Information Technology Help Desk Associate

Chiampou Travis Besaw & Kershner (CTBK) is a locally owned and operated full-service accounting firm seeking a Part-Time Information Technology Help Desk Associate to support their IT team.

Requirements

• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Strong troubleshooting skills across hardware, software, operating systems, and basic networking/connectivity issues.
• Proficiency in software installations and upgrades.
• Strong communication and interpersonal skills with a customer-first mindset and the ability to provide timely, high-quality support.
• Ability to work both independently and collaboratively within a team.
• Demonstrated problem-solving skills and a proactive approach to identifying solutions.
• Ability to document work clearly and maintain accurate records within the helpdesk system.
• Familiarity with IT support or a similar role, including hands-on experience diagnosing and resolving basic technical issues.
• Willingness and ability to continuously learn new technologies.

Benefits

• Generous Paid Time Off
• 401k Matching