Problem and Incident Manager

This role is responsible for providing central accountability and management of Incidents and Problems within Regional Services, including leading major incident responses, coordinating across Cubic, Third Parties and the Customer, and maintaining an overview of the problem queue.

Requirements

• Bachelor’s degree or equivalent experience in other related technical discipline
• ITIL V3 Foundations certification (Desirable)
• Minimum 6 years problem and incident management experience in technology-based environment and managing and working with Service Level Agreements and KPIs
• Experience in playing a significant role in and support of a large-scale system
• Experience working within the confines of contracts that do not reflect the changing and developing needs of client
• Knowledge of Service Delivery disciplines as defined under ITIL
• Demonstrated knowledge and previous experience working within an ITIL organisation
• Ability to learn in-house data systems and applications
• Proficiency with Microsoft Office Package