Lead Renewals & Customer Success Manager (German speaking)

We're looking for a seasoned and strategic Lead Customer Success & Renewals Manager to own a book of Enterprise accounts — driving adoption, building executive relationships, and leading complex contract renewals.

Requirements

• 7+ years of experience in Customer Success, Renewals, or Account Management in a SaaS or Enterprise software environment
• Background in a customer-facing SaaS role — or first-hand HR/People & Culture experience — enabling you to build empathy and become a trusted advisor to your customers
• Proven track record of meeting or exceeding retention and revenue goals, including managing complex, million-dollar-plus contract renewals

Benefits

• Employee Share Options Program
• Programs, coaching, and budgets to help you thrive personally and professionally
• Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
• Monthly Camper Life Allowance
• Team budgets dedicated to team building activities and connection
• Intentional quarterly wellbeing pauses
• Extended year-end breaks
• Excellent parental leave and in work support program available from day 1 of joining Culture Amp
• 5 Social Impact Days a year to make a positive impact on the community outside of work
• MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
• Medical insurance coverage for you and your family (Available for US & UK only)