MSP Service Desk Engineer - Hybrid
Culture FitsRichmond, Kentucky, United States
Posted February 5, 2026
Full Time
About the Company
Culture Fits has built a 15‑year reputation as a recruitment specialist that prioritizes both technical and cultural alignment, ensuring new hires integrate seamlessly into teams and deliver consistent, positive customer experiences. The firm offers a broad portfolio of managed service provider (MSP) and managed security service provider (MSSP) solutions, along with expertise in cyber‑security, information security, and industry‑leading platforms such as Trumethods, EOS, Kaseya, and ConnectWise. By combining rigorous talent assessment with deep technical knowledge, Culture Fits helps organizations reduce conflict, enhance collaboration, and maintain a cohesive workplace culture. Its unique blend of veteran recruitment experience and hands‑on security services positions it as a trusted partner for companies seeking both top talent and robust IT protection.
Job Description
They are a growing Managed Service Provider seeking a hybrid Service Desk Engineer to join their service delivery team supporting healthcare (orthopedic) clients.
Requirements
- MSP & Healthcare IT experience
- Hands-on experience using ConnectWise for ticketing and service delivery
- Strong documentation discipline with IT Glue or similar documentation platforms
- Solid understanding of Windows operating systems, Microsoft 365, and Active Directory
- Experience supporting network infrastructure and security fundamentals
- Ability to work independently onsite while collaborating with remote teams
Benefits
- Competitive salary
- Benefits package
- Opportunities for professional growth and development
