Service Desk Manager (Remote in Austin or San Antonio)
Culture FitsAustin, Texas, United States • San Antonio, Texas, United States
Posted April 3, 2026
Full Time
About the Company
Culture Fits has built a 15‑year reputation as a recruitment specialist that prioritizes both technical and cultural alignment, ensuring new hires integrate seamlessly into teams and deliver consistent, positive customer experiences. The firm offers a broad portfolio of managed service provider (MSP) and managed security service provider (MSSP) solutions, along with expertise in cyber‑security, information security, and industry‑leading platforms such as Trumethods, EOS, Kaseya, and ConnectWise. By combining rigorous talent assessment with deep technical knowledge, Culture Fits helps organizations reduce conflict, enhance collaboration, and maintain a cohesive workplace culture. Its unique blend of veteran recruitment experience and hands‑on security services positions it as a trusted partner for companies seeking both top talent and robust IT protection.
Job Description
We're looking for a Service Desk Manager who's ready to own and elevate our service desk operation, a leadership role built for someone who doesn't wait for direction, and take pride in delivering exceptional client experiences.
Requirements
- Proven experience managing a service desk or IT support team
- Strong people leadership skills, ability to inspire confidence and set clear direction
- Excellent communication skills, ability to translate complex technical issues into plain language for clients
- Data-driven mindset, ability to use metrics to guide decisions
