Customer Support Manager
CurbWasteNew York, New York, United States
Posted April 20, 2026
115000 - 125000 USD
Full Time
About the Company
CurbWaste is a software company founded by haulers and built for haulers, with a mission to change the way waste companies run their business.
Job Description
CurbWaste is a venture-backed, early-stage vertical SaaS company on a mission to modernize the waste and recycling industry. We're looking for an experienced Customer Support Manager to lead and scale a high-performing support organization that delivers a consistent, white-glove customer experience.
Requirements
- 5–8 years in customer support
- 2–3+ years directly managing a support team
- Experience at a B2B SaaS company; vertical SaaS or industry-specific software strongly preferred
- Experience designing and managing out-of-service-hours coverage plans
- High standards for customer experience with a natural gravitation toward white-glove service
Benefits
- Competitive salary
- Flexible time off
- Ample opportunities for learning and development
- Company-paid medical, dental, and vision coverage
- 401k
