Customer Support Manager
TopsortSomerville, Massachusetts, United States
Posted April 9, 2026
Full Time
About the Company
Topsort is a fast-growing startup in the ad tech industry, with a mission to democratize the secret technologies of the walled gardens and create a privacy-first, cookie-free world of clean advertising.
Job Description
Customer Support Manager role at Topsort, a fast-growing startup in the ad tech industry. The role requires a customer-first mindset, strong analytical skills, and excellent communication skills. The job involves working with customers, analyzing data, and collaborating with cross-functional teams to improve customer success and support workflows.
Requirements
- 2+ years of experience in a customer support, customer success, or operations role in a B2B SaaS environment
- Strong analytical skills
- Excellent written and verbal communication
- High attention to detail and strong organizational skills
- Customer-first mindset
- Comfort navigating ambiguity in a fast-paced, high-growth startup environment
