Customer Support Manager

NetVendor is seeking a Customer Support Manager to serve as the primary point of contact for clients, building strong relationships and managing day-to-day needs. The ideal candidate thrives in a fast-paced, metric-driven environment and can balance multiple priorities while maintaining exceptional service standards.

Requirements

• Manage day-to-day communication with clients
• Build relationships with clients to ensure NetVendor provides the right support
• Maintain and grow client relationships
• Address and resolve issues or concerns
• Manage client expectations and align them with company capabilities
• Analyze reports to enhance overall compliance rates

Benefits

• Medical, dental, and vision insurance
• HSA, FSA, and DCFSA
• Long- and short-term disability insurance
• Free basic life insurance
• Generous paid time off policy
• Paid holidays: 7 per year + 1 floating holiday
• Maternity Leave
• 401(k) with company match
• Employee Assistance Program