Customer Service Department Manager
NetVendorOregon, United States
Posted April 10, 2026
Full Time
About the Company
NetVendor is the leading solution for property management professionals seeking to simplify vendor relationships and streamline maintenance operations.
Job Description
The Customer Service Department Manager is responsible for overseeing the daily operations of the customer service team, ensuring high-quality service delivery, and driving customer satisfaction. This role involves managing staff, improving processes, resolving escalated issues, and aligning customer service strategies with overall business goals.
Requirements
- Bachelor’s degree in Business Administration, Communications, or related field (or equivalent experience)
- 3–7+ years of customer service experience, with at least 1–2 years in a leadership role
- Strong leadership, communication, and problem-solving skills
Benefits
- Medical, dental, and vision insurance
- HSA, FSA, and DCFSA
- Long- and short-term disability insurance
- Free basic life insurance
- Generous paid time off policy
- Paid holidays: 7 per year + 1 floating holiday
- Maternity Leave
- 401(k) with company match
- Employee Assistance Program