Customer Service Manager

Eaton's IS AER ITD Aerospace division is seeking a Customer Service Manager to maximize customer satisfaction and increase performances. The position involves managing customer relationships, assigning tasks to team members, and ensuring compliance to sales and operations processes.

Requirements

• Bachelor's Degree from an accredited institution.
• 3 + years of experience in customer service, contract administration or related experience.
• 1 + years of experience managing a team.
• Ability to train others and work in a team-oriented environment.
• Strong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment.
• Demonstrated experience working with MS Office software package.
• Analytical skills and detail-orientation.
• Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently.
• Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner.
• Customer service skills and aptitude.

Benefits

• Health and Welfare benefits
• Retirement benefits
• Paid time away from work
• Unpaid time away from work