Customer Service Manager

The Customer Service Manager will manage the Customer Representatives’ team with the objective to maximize customer satisfaction and increase performances. The position will also act as a Customer Representative, managing business interactions and relationships with customers. Achieve customer satisfaction, manage performance against customer requirements in accordance with contract. Serve as a primary communication internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery as well as additional growth opportunities and strengthen customer loyalty.

Requirements

• Bachelor’s Degree from an accredited institution
• 3 + years of experience in customer service, contract administration or related experience
• 1 + years of experience managing a team
• Legally authorized to work in the United States without company sponsorship now or in the future

Benefits

• Health and Welfare benefits
• Retirement benefits
• Paid and unpaid time away from work