Operations Analyst

As a Customer Success - Operations Analyst, you will analyze data, create reports and dashboards, and identify ways to enhance efficiency and automate processes to ensure customer success.

Requirements

• Bachelor's degree in a related field such as Business, Statistics, or Mathematics
• 1-3 years of experience in customer success, customer operations, or a related field
• Strong analytical skills and experience with data analysis and reporting
• Familiarity with customer success metrics and processes
• Experience with Salesforce or other customer relationship management (CRM) tools
• Ability to work independently and manage multiple projects simultaneously
• Excellent communication and collaboration skills
• Tech-savvy mindset and experience with automation and optimization tools
• Detail-oriented with strong organizational skills

Benefits

• Financial: Competitive salary and bi-annual bonus
• Fast track and uncapped career growth for high performers
• Company-sponsored vehicle financing (car and bike)
• Interest-free loans
• Provident Fund: CureMD matches up to 8% of your base salary
• Health and Wellness: Comprehensive health coverage for your immediate family
• Supportive Workplace: Pick-up and drop-off services for female employees
• In-house daycare facility
• In-house gym and recreational area to unwind
• Continued Learning: Company-sponsored trainings, workshops, development programs and retreats
• Paid specialized trainings/certifications