Help Desk/Desktop Support Analyst
Custom Software Systems IncWashington, District of Columbia, United States
Posted March 12, 2026
Full Time
About the Company
Custom Software Systems Inc specializes in designing, developing, and deploying tailored software solutions for businesses across diverse industries. The company focuses on enterprise applications, cloud integration, and digital transformation initiatives. Its distinctiveness stems from a customer‑centric approach, agile development practices, and deep expertise in emerging technologies such as AI, IoT, and blockchain. By prioritizing quality, scalability, and long‑term partnerships, Custom Software Systems Inc delivers solutions that drive operational efficiency and competitive advantage for its clients.
Job Description
Help Desk/Desktop Support Analyst with strong Help Desk Support experience to serve as part of a Tier 1 organization, with experience in ServiceNow, M365 applications and desktop support.
Requirements
- Help Desk Support experience
- Strong technical knowledge and experience with ServiceNow, M365 applications
- Experience supporting HP Desktops/Laptops/Tablets and Microsoft Windows Desktop OS
- Excellent written and oral communications
- Strong Level 1 network and VPN diagnosis and troubleshooting skills
- Knowledge of iPhone or similar smart phone support
Benefits
- Health insurance plans
- Health Savings Account (HSA)
- Dental
- Vision
- Long-term disability
- Short-term disability
- Basic term life insurance
- Supplemental term life insurance for employees, spouses, and dependents
- Simple IRA
- Parking/Commuting expense reimbursement
