IT Help Desk Analyst

The IT Help Desk Analyst provides technical support across all branches and assists with various tasks. This role works closely with the Support Services Lead and collaborates with system administrators and application teams to ensure efficient service delivery.

Requirements

• 2+ years IT help desk or desktop support experience
• Proficiency with Windows 11, Microsoft 365, and troubleshooting common user issues
• Experience imaging and deploying PCs
• Familiarity with Active Directory user administration
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• Excellent communication and customer service skills
• Strong problem-solving and analysis
• Ability to prioritize and multitask
• Attention to detail and documentation
• Team collaboration
• Ability to work independently

Benefits

• Company Paid Benefits
• Life Insurance
• Long-Term Disability
• Short Term Disability for employees with 10 years or more of tenure
• Emergency Travel Assistance Program including ID theft protection
• Employee Assistance Program
• Paid Time Off tiered based on tenure
• Paid Holidays
• Wellness program with generous rewards
• Discretionary profit sharing
• Partially company paid benefits
• Shared cost of health insurance with substantial employer contribution
• 401K plan with an employer match on the first 6% an employee contributes
• Available Benefits
• Dental
• Vision
• Accident Insurance
• Critical Illness
• Hospital indemnity
• Flexible Spending Account
• Short Term Disability
• Voluntary Life