Fraud Analyst

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence.

Requirements

• Knowledge of various fraud threats across multiple payment/access channels and prior use of applicable software to mitigate said threats.
• Proven verbal and written communication skills.
• Basic understanding of certain regulatory requirements associated with fraud mitigation activities, such as Bank Secrecy Act, Uniform Commercial Code, Regulation CC, Regulation E, Gram-Leach-Bliley.
• Ability to analyze data and develop effective reporting for various levels of management.
• Ability to trend data to identify potential fraudulent transactions and gaps in procedures.
• Develop and maintain relationships with various internal departments to collaborate on issues that impact areas outside of Loss Prevention.
• Ability to draft complete policy and procedure documents, including visual aids when necessary to support the written word.
• Experience with cryptocurrency (digital assets) fraud investigations preferred.
• Experience with SBA/PPP loan reviews preferred.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement