Product Support Analyst

Cutover is looking for a Product Support Analyst to provide exceptional support to its growing B2B client-base. The role requires excellent communication skills, strong knowledge of web/SaaS technologies, and a keen investigative mindset.

Requirements

• Strong communicator with a clear, professional, and friendly writing style
• 2-5+ years customer facing technical support experience looking after cloud based SaaS products or web applications
• Technically inquisitive and skilled troubleshooter
• Strong attention to detail
• Experience working within ticketing and live chat systems (e.g. Jira, Intercom, Zendesk etc)
• Experience using DataDog or similar logging and monitoring tools
• Comfortable adapting to change, learning on the fly and working under pressure with high profile clients
• Takes diligent ownership of issues and customer experience

Benefits

• Share Options
• 20 days of PTO per year + public holidays
• 3 volunteer days to use for any charitable/voluntary cause
• A top-tier private health insurance package
• 401k contribution plan
• Work from home stipends
• A personal learning and development budget through Learnerbly
• Employee Referral Scheme
• Safeguarding the mental health of our teams