Cutover is looking for a Product Support Analyst to provide exceptional support to its growing B2B client-base. The role requires excellent communication skills, strong knowledge of web/SaaS technologies, and a keen investigative mindset.
Requirements
- Strong communicator with a clear, professional, and friendly writing style
- 2-5+ years customer facing technical support experience looking after cloud based SaaS products or web applications
- Technically inquisitive and skilled troubleshooter
- Strong attention to detail
- Experience working within ticketing and live chat systems (e.g. Jira, Intercom, Zendesk etc)
- Experience using DataDog or similar logging and monitoring tools
- Comfortable adapting to change, learning on the fly and working under pressure with high profile clients
- Takes diligent ownership of issues and customer experience
Benefits
- Share Options
- 20 days of PTO per year + public holidays
- 3 volunteer days to use for any charitable/voluntary cause
- A top-tier private health insurance package
- 401k contribution plan
- Work from home stipends
- A personal learning and development budget through Learnerbly
- Employee Referral Scheme
- Safeguarding the mental health of our teams