Customer Success Team Leader

We are looking for a client-centric and enthusiastic Customer Success Team Leader to join our team. The role involves leading a high-performing team, driving service quality, account growth, and account retention. The ideal candidate will have a minimum of 2+ years' experience in a relevant team leader position, strong experience leading a team, and excellent communication skills.

Requirements

• Minimum 2+ years' experience in a relevant team leader position, within a customer service environment
• Strong experience leading a team, developing teams, holding 1-to-1s and identifying training and development gaps
• Customer centric with commercial mindset to identify opportunities to add value and provide outstanding customer service to our clients
• Good IT skills using MS Office programs, email and CRM systems
• Excellent communication skills (verbal and written)
• Motivated and target driven with a desire to help others meet targets and develop their skills
• Able to demonstrate exceptional prioritisation and organisation skills
• Adaptable and flexible with the ability to handle a heavy workload in an ever changing, fast paced environment

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance