Client Support - Representative I

Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with empathy, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space.

Requirements

• 1–2 years of experience in customer service, healthcare, insurance, or benefits.
• Strong verbal and written communication skills.
• Ability to manage member issues with empathy and attention to detail.
• Associate’s degree in Business, Healthcare Administration, or related field.
• Familiarity with CRM platforms, call center tools, or SOP documentation.
• Interest in career growth within client support or account management.

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.