Community Health Advocate

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. Community Health Advocates (CHAs) work one-on-one with high-risk patients to get to know them as people and help them do the things that they think will improve their health. This is an autonomous position which requires a consistent drive for excellence, ability to make appropriate and timely decisions, listen with empathy, and use effective problem-solving skills.

Requirements

• Manage a caseload of patients and achieve established benchmarks for patient care
• Meet patients in their homes, at the hospitals or primary care clinic and conduct open-ended needs assessment to understand broadly what patients’ goals are for their health.
• Use motivational interviewing to help patients create person-centered action plans for reaching their health goals.
• Provide a wide variety of support (including emotional support, referral to community based resources, social services, clinical services, etc.) based on CHA discretion and available resources.
• Make weekly contact (follow‐up calls and/or home visits) to patients
• Coordinate and communicate with clinical care teams to provide relevant information about patient’s goals, clinical emergencies, and patients concerns, and to obtain medical information needed to inform CHA work
• Co-facilitate a weekly support group for patients, where applicable
• Work with other CHAs and staff to create a directory of community resources (e.g. food banks, housing assistance programs, childcare resources, etc.

Benefits

• Paid vacation
• Sick time
• Investment/retirement 401K match options
• Health insurance
• Vision and dental benefits
• Opportunities for leadership development and continuing education stipends