Sr. Customer Success Manager
CyaraHyderabad, Telangana, India
Posted March 18, 2026
Full Time
About the Company
Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year.
Job Description
Cyara is seeking an exceptional Sr. Customer Success Manager to join our team, preferably based on the West Coast or Pacific Time. This individual will play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions.
Requirements
- 5+ years of experience in a Customer Success Role
- Strategic mindsight with experience managing large midmarket and enterprise accounts
- Able to define Value with appropriate KPIs and can capture in a success plan with owners and timelines so that tangible value is delivered
- Able to prepare and deliver business reviews to articulate value and build relationships
- Results focused and able to start with the end in mind (renewals) and work backward to ensure the correct trajectory for success
- Strong program management skills
- Strong analytical skills/ ability to identify patterns and spot trends
- Previous experience working in a SaaS environment, or telecoms would be a distinct advantage
- Knowledge of testing, the software development lifecycle desirable
- Bachelor's degree in a related discipline is desirable
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
