Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at CyberArk, you will build key relationships with customers to ensure successful product implementation and grow CyberArk's footprint in your region. You will be a trusted advisor on security and best practices, working closely with sales, SEs and Professional Services to meet customer needs.

Requirements

• Establish a trusted adviser relationship with customers and drive key relationships
• Understand CyberArk products, their features, functions and understand how they can be used to address customers security concerns
• Work closely with the customer to create, define and review success criteria
• Conduct Quarterly business reviews to ensure successful outcomes are being achieved from CyberArk solutions
• Monitor customer support tickets to ensure SLAs are met
• Track product adoption to ensure high retention rates
• Define success plan for at-risk customers and execute in collaboration with functional team
• Work closely with sales team on contract renewal, upsell, and cross-sell opportunities
• Ability to manage complex customer relationships that may extend across multiple products and regions