Technical Support Engineer L1/L2 (India)

This is an ideal opportunity for a highly motivated individual to get in on the ground floor as we build out our Technical Support function at Cyberhaven.

Requirements

• 5+ years experience in providing technical support to customers for software solutions
• Deep technical background, with hands-on experience in supporting and troubleshooting security and/or endpoint technologies
• Ability to learn new technologies quickly
• Experience with Salesforce, JIRA and Github
• Proven experience with managing external and internal stakeholders
• Experience working with complex endpoint DLP solutions
• Ability to manage high priority support requests
• Ability to work closely with a development team to communicate customer requirements
• Proven experience in meeting customer SLA expectations
• Excellent problem-solving and analytical abilities with creative and logical thinking
• Highly motivated, customer-centric person, strong customer empathy and focus
• Ability to work as part of a global team
• Ability to remain calm, composed and articulate when dealing with tough customer situations
• Excellent written and verbal communication skills
• Strong problem-solving abilities (especially over the phone)

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance