Technical Support Engineer II

Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers. The ideal candidate has significant technical knowledge and understanding of IT, networking, and cyber security concepts, combined with the ability to troubleshoot technical customer issues and maintain a clear, professional, and efficient customer interaction.

Requirements

• 1-2 years of proven relevant professional experience as a technical support agent or its equivalent
• In-depth knowledge and experience in at least some of the following: IT and System administration, Networking and data transport and encryption, Cloud infrastructure, Machine, network and services virtualization, Security concepts and methodologies
• Relational databases and SQL language proficiency and.NET applications are a bonus
• Strong written and verbal English communication skills
• Ability to work diverse, international, customer and team environments
• Able to communicate technical concepts at a professional level in multiple languages is a plus

Benefits

• Competitive salaries
• Meaningful bonus program
• Excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays