Technical Support Engineer II

Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers. Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts and solve technical questions.

Requirements

• 1-2 years of proven relevant professional experience as a technical support agent or its equivalent
• In-depth knowledge and experience in at least some of the following: IT and System administration, Networking and data transport and encryption, Cloud infrastructure, Machine, network and services virtualization, Security concepts and methodologies, Relational databases and SQL language proficiency and.NET applications
• Troubleshooting and problem deconstruction
• Strong written and verbal English communication skills
• Ability to work diverse, international, customer and team environments
• Able to communicate technical concepts at a professional level in multiple languages is a plus
• Trustworthy, self-motivated, and reliable
• Accountability, transparency, and ownership
• Desire to work in a dynamic and challenging environment
• Organized and methodological with great attention to detail
• Prior or current security clearance - a plus

Benefits

• Competitive salaries
• Meaningful bonus program
• Excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays