Beneficiary Help Line Supervisor-Senior

CTEC is a leading technology firm providing modernization, digital transformation, and application development services to the U.S. Federal Government. We are seeking a Beneficiary Help Line Supervisor-Senior to join our team and support the Social Security Administration's Employment Support Initiatives.

Requirements

• Bachelor's degree with 5–7 years relevant supervisory experience
• Experience leading large teams in high-volume, complex contact center environments
• Demonstrated ability to manage staff development, performance, and mentorship programs
• Advanced skills in performance analysis, reporting, and using insights for operational decisions
• Superior written and verbal communication skills; ability to communicate with all stakeholder levels
• Expert proficiency in contact center solutions, analytics tools, and incident management systems
• In-depth knowledge of federal confidentiality, privacy, and information security regulations
• Experience leading process innovation, change management, and quality improvement initiatives
• Advanced conflict management and crisis intervention skills

Benefits

• Paid vacation & Sick leave
• Health insurance coverage
• Career training
• Performance bonus programs
• 401K contribution & Employer Match
• 11 Federal Holidays