Beneficiary Help Line Specialist

CTEC is seeking a Beneficiary Help Line Specialist to join our team. The successful candidate will provide high-quality customer service and accurate information to Social Security beneficiaries, responding to inquiries via phone, email, and other communication channels.

Requirements

• High school diploma or GED with 4–5 years of relevant experience in customer service, call center, or related roles
• Strong verbal communication and active listening skills
• Ability to explain complex information clearly and patiently to diverse audiences
• Experience with case management or customer relationship management (CRM) systems preferred
• Proficient in Microsoft Office Suite and basic computer operations
• Strong problem-solving abilities and attention to detail
• Commitment to providing excellent, courteous service and upholding strict confidentiality and security standards
• Ability to work effectively both independently and as part of a team

Benefits

• Paid vacation & Sick leave
• Health insurance coverage
• Career training
• Performance bonus programs
• 401K contribution & Employer Match