Customer Support Specialist

ChildPlus is seeking a Customer Support Specialist to provide excellent customer service to clients via telephone, email, chat, and appointments. The ideal candidate will have strong interpersonal and communication skills, with a focus on relationship building and problem-solving.

Requirements

• At least 1 year of customer service experience
• Strong interpersonal, relationship building and active listening skills
• Ability to multi-task, set priorities, and manage time effectively while providing outstanding customer service
• Flexible, detail-oriented, self-starter that is a highly motivated quick learner
• Must possess exceptional communication, analytical, problem-solving, and organizational skills
• Ability to handle complex/stressful situations with a high level of professionalism
• Strong team orientation with a focus on collaboration
• Bachelor’s Degree preferred OR equivalent work experience
• Experience using HubSpot, Slack, SharePoint, and DevOps
• Excellent verbal and written communication skills in both English and Spanish
• Familiarity with client ticketing systems, VOIP, appointment, video, and chat software
• Experience with SQL, DevExpress, collaboration software, data visualization, messaging, API, and integration tools
• Technical writing experience
• Knowledge of Head Start/Early Head Start
• Experience using ChildPlus Software

Benefits

• Excellent comprehensive benefits packages
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• Tuition Reimbursement and continued Professional Development