Support Specialist
BTSWales, United Kingdom
Posted March 17, 2023
Full Time
About the Company
BTS is a global professional services firm headquartered in Stockholm, Sweden, with over 1,200 professionals across 36 offices on six continents. The firm specializes in strategy execution and business transformation, helping leading corporations translate strategy into measurable results through behavior change, leadership development, and digital innovation. BTS’s unique approach blends deep expertise in assessment, coaching, and change management with a focus on empowering employees to understand the impact of their daily work, ensuring sustainable performance gains. The company has partnered with more than 1,200 organizations, including 40 of the world’s 100 largest corporations such as Microsoft, SAP, and Coca‑Cola, and is publicly traded on Nasdaq Stockholm under the symbol BTS B.
Job Description
We are seeking a customer-focused individual to join our Support team as a Support Specialist. The role will involve managing client relationships, resolving technical issues, and ensuring client satisfaction.
Requirements
- Deliver service and support to end-users
- Interact with customers to provide and process information
- Gather customer’s information and determine the issue
- Diagnose and resolve technical and software issues
- Research required information using available resources
- Follow standard processes and procedures
- Identify and escalate priority issues
- Redirect problems to appropriate resource
- Accurately process and record email transactions
- Offer alternative solutions to retain customers’ and clients’ business
- Train clients via WebEx/GoToMeeting on all aspects of BTS Software
- Stay current with system information, changes and updates
Benefits
- Competitive salary
- Various benefits
- Healthy work/life balance
