EN/VR QA & Training Specialist

CTEC is seeking an EN/VR QA & Training Specialist to lead advanced quality assurance and training activities for the EN/VR Help Desk. The role involves analyzing performance data, providing coaching and feedback, developing training programs, and facilitating workshops.

Requirements

• Bachelor's degree with 2–4 years of relevant experience, or high school diploma/GED with 8–10 years related experience
• In-depth experience conducting quality assurance, performance analysis, and staff coaching in customer service or help desk environments
• Strong analytical skills and proficiency with call monitoring and reporting tools
• Demonstrated ability to develop training content and deliver effective training sessions
• Excellent written and verbal communication and interpersonal skills
• Leadership ability and proven track record of driving quality improvements
• Thorough understanding of program compliance and service standards

Benefits

• Paid vacation & Sick leave
• Health insurance coverage
• Career training
• Performance bonus programs
• 401K contribution & Employer Match