Director of Customer Success
CyberSheathUnited States
Posted March 4, 2026
Full Time
About the Company
CyberSheath is a rapidly growing Managed Services Provider primarily focused on providing CMMC Compliance and Cybersecurity services to the Defense Industrial Base (DIB).
Job Description
CyberSheath is seeking a Director of Customer Success to own outcomes and serve as the single point of accountability for the success of Customer Success Managers and their customer base. The ideal candidate has strong business acumen, proven leadership skills, and a relentless focus on execution, retention, and upsell opportunity identification.
Requirements
- Minimum of 10 years of experience leading a Customer Success/Service team in a tech-focused environment (MSP-preferred)
- Deep knowledge and understanding of IT systems and platforms
- Experience providing end-user technical support
- Strong business acumen and proven leadership skills
Benefits
- Generous Paid Time Off
- 401k Matching
- Tuition Reimbursement
