Customer Success Manager

As a Customer Success Manager, you will be responsible for managing relationships with customers, driving retention and growth by understanding their needs and demonstrating Cyncly’s value.

Requirements

• Experience in the software industry (Cloud and kitchen/bath experience would be a plus)
• Advanced English (C1+)
• Solid experience in customer success position
• Experience in driving adoption of technology across accounts
• Customer-focused profile
• Experience in managing a diverse portfolio and adapting approach for each client
• Passion for technology and for being a part of a fast-growing SaaS company
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
• Proven understanding of value drivers in recurring revenue business models

Benefits

• National Medical Health Plan (Unimed)
• National Dental Assistance (Unimed)
• Maternity & Paternity extension leave
• Life Insurance
• Meal/ Restaurant allowance (Alelo Tudo)
• Home office allowance (if applicable)
• Education Platforms and training funding
• Gympass, Zenklub (Health app) and Guapeco (Pet Plan)
• Annual Profit Sharing Program
• Education allowance
• DayOff as a birthday gift
• Agreement with pharmacies, restaurants and theaters