FDS Installation Engineer
CynclyNorth West Leicestershire, England, United Kingdom
Posted July 1, 2025
Full Time
About the Company
Cyncly is a global software powerhouse founded in September 2022 by the merger of Compusoft and 2020. The company offers specialized visualization, sales, manufacturing, and content solutions for the kitchen, bathroom, furniture, flooring, and windows & doors industries. With operations across multiple continents, Cyncly's diverse portfolio of brands provides end-to-end software that connects designers, retailers, manufacturers, contractors, and consumers to transform spaces from inspiration to installation.
Job Description
Cyncly is seeking a proactive Installations Engineer to support the deployment and optimization of their Cyncly software solutions within the Windows and Doors industries. This field-based role involves onsite and remote installations, system upgrades, and customer support, requiring a technically skilled individual who can troubleshoot issues and integrate new machinery into production environments. The company offers opportunities for professional growth and collaboration within a supportive environment.
Requirements
- Provide 2nd line technical support.
- Troubleshoot and resolve software issues.
- Collaborate with R&D.
- Assist Support Desk team members.
- Document support cases.
- Install/upgrade software.
- Build content (Material Lists).
- Manage integration of new machines.
- Onboard and train new users.
- Monitor system performance.
- Participate in process improvement.
Benefits
- Supportive and nurturing environment
- Opportunities for professional growth
- Cultivating and fostering innovation
- Flexible and autonomous working environment
