Sr. Service Desk Engineer - Level 2

Cyncly is a global technology powerhouse seeking a Sr. Service Desk Engineer - Level 2 to provide exceptional customer service and technical support in a fast-paced IT environment. The ideal candidate will have excellent communication skills, a strong customer-centric approach, and experience working with ITIL processes and FreshService.

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field
• A minimum 4-6 years of experience as a Service Desk Agent or similar customer service role in an IT environment
• Strong knowledge and practical experience working with ITIL framework and processes
• Proficiency in using FreshService or similar IT service management (ITSM) tools
• Excellent verbal and written communication skills, with the ability to effectively communicate technical information to non-technical users
• Strong problem-solving and troubleshooting skills, with the ability to follow standard procedures and escalate issues as appropriate
• Ability to handle multiple tasks and prioritize effectively in a fast-paced, dynamic environment
• Customer-focused mindset with a strong commitment to delivering exceptional service
• Familiarity with common desktop and business applications, operating systems, and networking concepts
• Ability to work independently as well as collaborate effectively in a team environment

Benefits

• Comprehensive health insurance
• Retirement plan
• Paid time off
• Professional development opportunities