Onsite Support Engineer (Budapest, L1/L2 Support, English/Hungarian)

D-ploy is an IT and Engineering Solutions company looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Budapest. The role involves providing first and second level IT support, troubleshooting incidents, and maintaining and contributing to knowledge base documentation.

Requirements

• Fluent English and Hungarian (written and spoken)
• Minimum 2+ years of experience in IT support / onsite support role
• Strong troubleshooting skills in Windows environment and standard IT tools
• Experience with ticketing systems (e.g., ServiceNow)
• Excellent communication and customer-oriented mindset
• Ability to work independently in an onsite client environment
• Well-organized, reliable, and detail-oriented
• Experience in regulated environments (e.g., GxP) is a plus
• Ability to provide a clean criminal record extract (not older than 3 months)

Benefits

• Broad range of tasks and responsibilities
• Friendly and international working environment
• Professional development opportunities
• Referral program (“Fishing for Friends”)
• Company-sponsored events