Customer Service Tech

D.R. Horton, Inc. is seeking a Customer Service Technician to maintain elevated customer satisfaction among homeowners by facilitating warranty requests and resolving customer issues.

Requirements

• Evaluates homeowner repair issues
• Processes written or electronic work orders
• Performs necessary repairs to homes
• Schedules and manages subcontractors
• Ensures all repairs are completed within compliance standards
• Certifies warranty work is completed
• Develops and maintains good rapport with subcontractors and homeowners
• Follows up with homeowners to ensure concerns are addressed
• Processes charge-back documentation and invoices
• Conducts business in a professional and ethical manner

Benefits

• Medical
• Dental
• Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation
• Sick
• Personal Time
• Company Holidays
• Voluntary and Company provided Benefits