D2L is a cloud company that is modernizing education and building the Future of Work. The Account Manager is responsible for driving customer retention, growth, and strategic alignment across assigned accounts.
Requirements
- 5+ years of account management experience in a SaaS environment
- Proven ability to manage a large book of business with multiple accounts and a track record of successful achievement of assigned quotas
- Experience with enterprise-level web-based applications
- Ability to develop and execute account strategies aligned with customer goals and business outcomes
- Strong understanding of revenue drivers, renewal processes, and expansion opportunities
- Skilled in building multi-threaded relationships, including executive-level engagement
- Exceptional verbal and written communication skills to lead QBRs and influence stakeholders
- Proficiency in forecasting, risk assessment, and interpreting success metrics
- Deep commitment to understanding customer needs and delivering measurable value
- Ability to manage multiple priorities, deadlines, and stakeholders effectively
- Skilled at identifying challenges and creating actionable solutions to achieve customer success
Benefits
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD
- 2 Paid Days off for Catch the Wave related activities
- Employee wellbeing
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events