Process Specialist (m/f/x) IT Service Management (Porto)

DACHSER is seeking a Process Specialist (m/f/x) for their IT Service Management (ITSM) unit in Porto, Portugal. The role focuses on developing and improving ITSM processes, supporting business units with consulting, and ensuring optimal support of IT service management systems. The company is a leading logistic provider offering intelligent logistic solutions.

Requirements

• Successfully completed studies in economics, business informatics, or computer science (or equivalent)
• Good knowledge of ITSM processes
• Ideally certification in ITIL or other ITSM frameworks
• Basic knowledge of IT applications, IT systems and technologies
• Hands-on mentality
• Strong communication skills
• High degree of independence