Senior Manager, CX Strategy & Operations
DandyUnited States
Posted October 29, 2025
Full Time
About the Company
Dandy is a pioneering dental technology company focused on modernizing the dental lab process. Our platform revolutionizes practices by offering digital solutions for orthodontics, dental technology, and intraoral scanning, making every step of the process seamless and efficient.
Job Description
Dandy is a venture-backed company transforming the dental industry with technology. They are hiring a Senior Manager, CX Strategy & Operations to lead strategic initiatives, optimize processes, and deliver world-class customer experiences. The role requires a blend of strategic thinking, operational rigor, and cross-functional leadership, with a focus on improving customer experience and driving business outcomes.
Requirements
- 8+ years of experience in Strategy & Operations, Business Operations, or Management Consulting within a CX or CS organization.
- Proven ability to design and implement scalable systems.
- Excellent project management skills.
- Strong written and verbal communication skills.
- Customer-centric mindset and process orientation.
- Data-Driven Decision Making.
- Collaborative and adaptable in a fast-paced environment.
Benefits
- healthcare
- dental
- mental health support
- parental planning resources
- retirement savings options
- generous paid time off
