Customer Service Representative

We are looking for a customer service advocate to join our team. This role plays a critical part in ensuring our customers’ interactions with Daniels Health are seamless. As the interface with our customers, you will be the critical bridge between customer expectations and service excellence.

Requirements

• Interfacing with customers via phone and email to answer questions, resolve issues, and manage inbound scheduling requests
• Reporting, investigating, and resolving customer requests and complaints via Salesforce
• Maintaining and updating filing, inventory, and database systems
• Working closely with production and transport team to ensure timely and efficient delivery
• Supporting with routing and rerouting of trucks on a daily/weekly basis
• Liaising with all departments and customers on account changes
• Generating reports on an as needed basis for the leadership team