Post-Sales Account Manager

Train new users and run refresher sessions for existing users. Track and manage usage issues, adoption gaps, and day-to-day concerns of assigned accounts. Endorse tickets to onboarding, customer support, or engineering with complete context. Monitor ticket progress and close the loop with users once resolved.

Requirements

• 2–4 years of experience in Customer Success, Account Management, or Technical Support
• Proficiency in using ticketing systems (e.g., Jira, Zendesk, Intercom) and CRM tools (e.g., HubSpot, Salesforce)
• Strong communication and training skills
• Problem-solving skills with ability to troubleshoot user issues and document root cause analysis
• Experience in identifying opportunities to upsell features or expand usage within existing accounts
• Ability to manage complex, multi-branch, or enterprise-level accounts