Technical Support Engineer (L1/Frontline Support), APAC

Databento is seeking a Technical Support Engineer to provide frontline support for customers in the APAC region, with responsibilities including resolving common customer issues, escalating complex issues, and contributing to documentation and online developer communities.

Requirements

• Act as the first point of contact for customer support inquiries
• Escalate issues to L2/L3 support or engineering
• Identify recurring questions and contribute improvements to documentation
• Write technical content on occasion
• Help manage and grow online developer communities

Benefits

• Equal employment opportunities
• Compliance with applicable state and local laws governing nondiscrimination
• Consideration of qualified applicants with arrest or conviction records