The Engagement Manager assures customer success by driving customer satisfaction throughout the customer success & services life-cycle for our customers, from orchestrating the engagement to successful delivery and beyond.
Requirements
- Strong fundamental knowledge around Big Data Platforms Implementation from both the technology, operations, and security/governance lenses.
- Production level experience is preferred
- Proven experience in selling services offerings at either implementation, advisory, education, and change management capacity.
- Senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution to both business and technology audiences
- Consistent track record of identifying customer needs and successfully implementing solutions
- Owning projects/programs in agile scrum/kanban delivery methodology as well as waterfall methodology
- Strong problem solving skill about customer's pain points by using modern technologies
- Excellence in presentation skills, providing proposals that enforces good project governance and drive scalable delivery practices to both internal and external executives.
- High level orchestration skills to align both internal and external stakeholders when proposing large initiatives
- Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes
- Prior experience in project/program proposal to customers at Consulting, SI, Software/Cloud Vendor is highly preferred
- Bachelors degree in Computer Science or related educational background
