Contact Centre Manager

As a Contact Centre Manager, you will lead a team to deliver exceptional customer outcomes in a collaborative environment. You will be responsible for tactical execution, strategic objectives, and team engagement.

Requirements

• Proven leadership in BPO contact centres
• Extensive experience in operations and supporting practices within a complex contact centre
• Strong administrative skills and attention to detail
• High emotional intelligence and cultural awareness
• Strong stakeholder engagement and influencing skills
• Flexibility and resilience to support a 24/6 operation
• Strategic mindset with the ability to lead and motivate Team Leaders
• Passion for coaching, development, and team engagement
• Consistent high performance against KPIs
• Strong analytical and problem-solving abilities
• Excellent time management and prioritisation skills
• Strong communication (written and verbal) skills
• Strong relationship-building capabilities

Benefits

• Social events
• Chill-out spaces
• Remote working
• Flexi-hours
• Professional development courses