Solution Architect | ServiceNow
DatacomPerth, Western Australia, Australia
Posted March 25, 2026
Full Time
About the Company
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services, with a dynamic, agile, small business feel.
Job Description
We are looking for an experienced ServiceNow Solution Architect to lead the end-to-end migration of our internal IT service management platform to ServiceNow. The successful candidate will be responsible for defining the target architecture, designing integrations and data flows, and driving data migration strategy.
Requirements
- Proven ServiceNow Solution Architect experience leading enterprise migrations or large-scale platform implementations.
- Deep knowledge across ServiceNow modules (ITSM, CMDB/Discovery, ITOM, ITSM integrations); hands-on configuration and development experience.
- Strong experience with data migration: discovery tools, data mapping, transformation, reconciliation and validation.
- Solid integration architecture skills: REST/SOAP, MID Server, LDAP/SSO, webhooks, message queuing patterns.
- ServiceNow certifications (CSA or higher, CIS, CIS-ITOM desirable) and solid ITIL/enterprise process knowledge.
- Excellent stakeholder, workshop and communication skills—able to influence senior leadership and technical teams.
- Experience establishing governance, CI/CD and source-control for ServiceNow development.
- 7+ years in enterprise architecture or solution architecture roles, with evidence of delivering business outcomes from platform changes.
Benefits
- Social events
- Chill-out spaces
- Remote working
- Flexi-hours
- Professional development courses