Customer Success Manager
DatadogSeoul, South Korea
Posted 21h ago
Full Time
About the Company
Datadog is a global SaaS business delivering a rare combination of growth and profitability, championing professional development, diversity of thought, innovation, and work excellence to empower continuous growth.
Job Description
The Customer Success Manager plays a critical role in driving new product adoption across existing customers through onboarding, upselling, and cross-selling initiatives, building strong relationships and delivering a positive customer experience.
Requirements
- Exceptional communicator with a strong attention to detail
- Someone who can build long-term, sustainable relationships that motivate others
- Independent negotiation of contract terms and conditions for upsell/cross-sell activities, with experience overcoming pricing objections
Benefits
- Best-in-class onboarding
- MEDDIC and Command of the Message sales training
- Inclusive company culture, community guild membership opportunities
- Internal networking through departmental mentor and buddy programs
- Ongoing professional development, product training, and career pathing
- RSU and ESPP plans for new hires
- Rich global benefits