Customer Success Manager
DatadogSeoul, South Korea
Posted 22h ago
Full Time
About the Company
Datadog is a global SaaS business delivering a rare combination of growth and profitability.
Job Description
As a Customer Success Manager, you will drive new product attachment and strong relationships across our existing customer base through on-boarding, up-selling and cross selling. Interactions are rooted in relationship-management and advocating for growth opportunities.
Requirements
- Partner with the sales team to ensure smooth transition and onboarding experience
- Proactively build relationships with customers to create mutual trust
- Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
- Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
- Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
- Collaborate cross-functionally across internal Datadog teams
Benefits
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, opportunity to join our Community Guilds
- Intra-departmental mentor and buddy program for in-house networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits